Marilyn is an experience strategist with over 25 years of practice in customer-centered and
business-savvy design. She works with companies to study their complex product and
marketing ecosystems, identify issues and opportunities, envision best imaginable experiences,
and deliver and implement great end-to-end marketing and product journeys.
She has worked with companies large and small to design and transform their products, digital
experiences, marketing and support web sites, ecommerce systems, portals, responsive and
mobile apps, and business applications. Her clients have included Splunk, Salesforce, Cisco
Systems, Oracle, DCP Midstream, GHX, Merck, and many more.
Prior to founding Salzman Consulting, Marilyn managed the customer experience research and
design team and a multi-million-dollar web design program for Sun Microsystems. She also
worked at Genomica, US WEST Advanced Technologies, and the American Institutes for
Research, where she designed and evaluated a range of online, consumer, and business
Marilyn has a Ph.D. and M.A. in Human Factors Engineering and Applied Cognitive Psychology
from George Mason University, as well as a B.S. in Engineering Psychology / Human Factors
from Tufts University.
In addition to experience design, Marilyn is passionate about our climate, local communities,
and challenges facing our society today. She volunteers for the Climate Reality Project, Soil
Food Health, 350.org, and Sister Carmen Food Bank. She is also sponsoring and spearheading
research on COVID-19 news and trust.
In her spare time, Marilyn loves to explore our beautiful earth through eco-travel to places like
Africa, India, Costa Rica, Galapagos, and the Amazon.